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SHIPPING POLICY

Shipping within India takes roughly 3-5 working days. International shipping takes around 5-10 working days depending on the location. Sometimes there might be unforeseen delays for reasons beyond our control. We will keep you informed.

SHIPPING CHARGES

Padmashali offers ‘Free Shipping’ on merchandise above 25,000INR for shipping within India. For international shipping, the shipping cost will be calculated at the time of checkout.

For certain remote locations in India, our courier / transport partner may levy an additional surcharge for shipping. In such an event, the customer shall have to pay a “remote area surcharge”. The customer will be informed about such a surcharge in advance before completion of the billing transaction.

TRACKING

Once your order is shipped, we will mail you your tracking number along with information about the shipping agency. You can track your order status on the shipping agent’s website by entering your assigned order tracking number.

NON AVAILABILITY ON DELIVERY

Our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.

Do note, orders shipped and returned due to Non-Availability on Delivery are not eligible for any refunds/ repeat fulfilment or credit notes in lieu of the returned original order.

Kindly note that the delivery times mentioned are indicative only. In rare cases deliveries might be delayed due to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.

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